Why do people hate american express

The money was refunded and the credit card replaced. I went to Antarctica until March. When I returned I saw the charge had been made again. I called and they stated it had been investigated, and that the charge was actually mine. I expressed, I did not agree, that I contested that decision, and that I wanted to see the documents analyzed to decide it was my responsibility.

Claim They said they would send me the documentation within 3 days, and that if I did not receive it, I should call again. I never got any documentation. I was able to communicate again on May 29th They said they would investigate why the documentation had not been sent Claim That I should call again in 3 days.

From that moment on May through December I called many times. Every time they said I should call again in 3 days. They said they could not send or give me anything. So basically, if American Express now says I never contested this decision, I have no way to prove otherwise. In spite of this charge being disputed, they included it in the payment plan and started charging interest.

I did another claim, so that they include the interest in the disputed amount. Some of the other calls: June 8th , July 27th , November 26th. In summary, if you think a charge in your American Express credit card is not valid, they act as if they can say it is, without having to show any documentation that supports it. February 1st Livio Gratton. El dinero fue devuelto y la tarjeta reemplazada. A pesar de estar este cargo en disputa, me incluyeron en el plan de pagos, y comenzaron a cobrarme intereses.

Hice otro reclamo para que se incluyeran los intereses en el monto en disputa. Algunos de los otros llamados: 8 de junio reclamo , 27 de julio reclamo , 26 de november 26th. Por 10 meses. Save my name, email, and website in this browser for the next time I comment. The Affiliate Game Business Traveler vs. Related Posts. February 25, at am. I agree — shockingly bad. Babeesh Reply. May 2, at pm. John K Reply. July 30, at pm. Amex never disclosed that. Never book on Amex unless you wish to be penalized.

February 8, at am. Ahhhh another thing to add to my rant! Sorry you had that experience and thanks for sharing! Giuliano Reply. October 19, at am. EDL Reply. October 25, at pm. Since all credit card issuers charge a different interchange fee, some of them just might not seem worth it to the merchant. The same reason applies to international merchants as well, which causes many overseas travelers to run into payment hurdles when they try to use an American Express on their trips abroad.

And that is where the question about why some merchants don't accept American Express comes into play. At first glance, this rate seems higher than what other credit card issuers charge, but that's not entirely true.

Because there is a difference between the rate a credit card issuer charges for debit card transactions and credit card transaction.

Tip: Whenever you use a debit card and then enter in your pin, you pay a fee for that transaction. If you're using a debit card, always select "credit" as the option so you don't have to pay a transaction fee. But also be mindful of the fact that it will take longer for the transaction to show up on your statement than it will with a debit card transaction with a pin.

That means the balance on your bank account online will not be entirely accurate for a few days, when the transaction finishes processing. But here's the thing: if a credit card issuer offers both credit card and debit card transactions, they'll charge a different percentage based on the transaction type.

In other words, most credit card issuers charge merchants two different interchange fees, while American Express only charges one. The analyst we spoke to at American Express explained this concept to us in more detail. Merchants see that percentage and assume that they're paying less, but they're not. AmEx can only be used as credit, which results in the merchant only having to pay one fee.

Loyal American Express customers already understand that many businesses might not accept their credit cards, but they choose to stick with American Express anyway. That's a signal to businesses that they might want to reconsider their policy on American Express cards, as many American Express customers could be willing to spend their money elsewhere with merchants that willingly take their card.

To see if small businesses actually found it beneficial to accept American Express in their establishments, I spoke with two people who run a small business in the Los Angeles area. He agreed that more businesses should accept AmEx cards. Any friction in the process can detract from the experience itself. She also accepts American Express.

In fact, Cavalieri said customers would frequently ask if iPrecinct accepted American Express, to the point where she finally put up an icon on her site to notify customers of this availability.

She also informed me that American Express is excellent when it comes to discrepancies. If there is an issue between the business and the customer, American Express will resolve it within hours, unlike other cards that can take three business days or longer to fix the problem. This allows Cavalieri to deliver faster service, which is key to a business that is built on delivering data quickly. And with the ever-increasing rate of data breaches and fraudulent transactions, having a card issuer who can respond swiftly and take care of the problem before it escalates is becoming more important than ever.

So, what about the bad side? The source we spoke to at American Express said the number one customer complaint is that not all merchants accept American Express. In other words, their number one complaint isn't even about their services at all. And to help solve this problem, American Express has a policy in which they will call a merchant if they find out that merchant doesn't accept their cards. They do this so they can engage in a conversation to see if the merchant might reconsider, going the extra mile for their customers.

Tip: Don't be stuck not being able to pay for something because the merchant doesn't accept your AmEx. Consider opening another credit card that is more widely accepted. Here's a list of our best rewards credit cards. Previously, the popular warehouse club was partnered only with American Express - not the other three major credit card networks.

Instead, American Express charges high annual fees, which its largely affluent client base can pay. For one, Amex credit cards can come with incredible rewards. Not only can you earn points, but you can use those points for great rewards like free flights and hotel stays. Plus, depending on your spending habits, the annual fees almost always come out in the wash. As always, just be sure to use your credit card wisely, spending only what you can afford.

However, it could be worth it to run the numbers or even a trial run. Some small businesses, depending on prices and clientele, can benefit greatly from accepting Amex. It might even be your favorite! Many Amex cardholders do have a second credit card, whether Visa or Mastercard, as a backup. Of course, you can also use cash or a debit card, whatever works better for you and your finances. Update : Have more financial questions?